US Equestrian offices will be closed November 26th-27th, 2020 in observance of Thanksgiving Day.
As a part of our efforts to protect the health of our employees, US Equestrian is working under a flexible work plan for our staff. As we transition to this modified format, there may be interruptions to service. We will do our best to have all services fully functioning as quickly as possible. Customer Care can be reached by emailing [email protected], online chat or leave a voicemail by calling (859) 258-2472. Thank you in advance for your understanding and patience.
Friday, August 30, 2019, through Tuesday, September 3, 2019.
2. Will USEF services be impacted during the move time?
USEF’s online tools and services, including the website, Customer Care Center, horse and member records, fax, and email, will be unavailable. We recommend avoiding any digital communication with USEF (phone calls, email, faxing, etc.) throughout the duration of the move (August 30, 2019 - September 3, 2019).
If you are competing at a horse show between August 30 and September 3, please ensure that you print and bring hard copies of the following documents with you to the show grounds, as applicable:
SafeSport training certificates
3. Why is USEF moving?
USEF does not own the current building on 4047 Ironworks, which we have been leasing since 2003. The decision to build a new USEF headquarters was made after extensive analysis and review by the leadership and Board. The benefits of a new building include a financial savings of several hundred thousand dollars annually versus our current headquarters, and a new building will provide a more collaborative work environment that will support our efforts to provide exemplary member services.
4. Where is USEF moving? What will the new address be?
We’re staying at the Kentucky Horse Park!
Effective Tuesday, September 3, 2019, our new address will be 4001 Wing Commander Way, Lexington, KY 40511.
5. Will the phone numbers change?
All USEF telephone and fax numbers will remain the same.
6. If I need to mail something to USEF, will you get it in time?
We are working with the postal service and package delivery companies to ensure that all mail and packages are directed to our new address. We will post updates with specific instructions regarding time sensitive items for our move weekend.